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SIGNATURE SERIES: FRONT DESK SUCCESS BLUEPRINT / WEEKLY SEQUENCE
WELCOME / INTRODUCTION
WORKBOOK (Title Page / Contents)
FRONT DESK SUCCESS WHEEL - ASSESSMENT - SALON OWNERS
FRONT DESK SUCCESS WHEEL VIDEO (17:58)
SESSION 1: HIRING QUALIFIED FRONT DESK PROFESSIONALS
SESSION 1: NOTES
SESSION 1: TRAINING VIDEO PART 1 (17:34)
SESSION 1: TRAINING VIDEO PART 2 (15:21)
DOCUMENT: AD PLACEMENT - FRONT DESK POSITION
DOCUMENT: INTERVIEW QUESTIONS - FRONT DESK POSITION
DOCUMENT: CALCULATING YOUR FRONT DESK BUDGET
DOCUMENT: JOB DESCRIPTION - GUEST SERVICE EXPERT (FRONT DESK)
ONLINE QUIZ - PART 1
ONLINE QUIZ - PART 2
PRINTABLE QUIZ AND ANSWER KEY
SESSION 2: TRAINING FOR EFFICIENCY AND FOLLOW THROUGH
SESSION 2: NOTES
SESSION 2: TRAINING VIDEO PART 1 (26:21)
SESSION 2: TRAINING VIDEO PART 2 (19:26)
DOCUMENT: SERVICE TRAINING ACCOUNTABILITY CHART / FOR SALON OWNERS
DOCUMENT: INTRODUCTION TO TEAM - NEW EMPLOYEE
DOCUMENT: PRODUCT TRAINING ACCOUNTABILITY CHART / FOR SALON OWNERS
DOCUMENT: 4 WEEK NEW FRONT DESK TEAM - TRAINING CHART
QUIZ
PRINTABLE QUIZ AND ANSWER KEY
SESSION 3: GUEST CARE SYSTEMS / FIRST IMPRESSION (PART 1)
SESSION 3: NOTES
SESSION 3: TRAINING VIDEO (59:56)
FIRST IMPRESSION 11 X 17 WALL CHART
TEAM HANDOUT - GUEST CARE SYSTEMS - FIRST IMPRESSION TRAINING PART 1
QUIZ
PRINTABLE QUIZ AND ANSWER KEY
SESSION 4: LAUNCHING FRONT DESK GOALS / DAILY TRACKING
SESSION 4: NOTES
SESSION 4: VIDEO TRAINING (PART 1) (50:11)
SESSION 4: VIDEO TRAINING (PART 2) (18:01)
QUIZ: Part 1
Quiz PART 2
PRINTABLE QUIZ AND ANSWER KEY
SESSION 5: IMPLEMENTING REWARDS / 1:1 COACHING FOR THE FRONT DESK
SESSION 5: NOTES
SESSION 5: TRAINING VIDEO (36:18)
QUIZ
PRINTABLE QUIZ AND ANSWER KEY
SESSION 6: TEAM SYNERGY / FIRST IMPRESSION (PART 2)
SESSION 6: NOTES
SESSION 6: TRAINING VIDEO PART 1 (51:49)
VIDEO TRAINING PART 2: 12 types of buyers (23:53)
SIGNATURE CONSULTATION: SCRIPT - $B4UCR8
TEAM HANDOUT - TEAM SYNERGY SYSTEMS / FIRST IMPRESSION TRAINING PART 2
12 TYPES OF BUYERS WORKSHEET
FIRST IMPRESSION 11 X 17 WALL CHART
QUIZ: PART 1
QUIZ: PART 2
PRINTABLE QUIZ AND ANSWER KEY
COMPLIMENTARY 1 HOUR STRATEGY SESSION / CERTIFIED FRONT DESK TRAINER ($200 VALUE)
VIDEO: HOW TO SCHEDULE YOUR STRATEGY SESSION (2:19)
DOCUMENT: 4 WEEK NEW FRONT DESK TEAM - TRAINING CHART
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