SIGNATURE SERIES: FRONT DESK SUCCESS BLUEPRINT
Maximize your front desk revenue and results!
Enroll in Course
This powerful and insightful course will inspire salon owners to implement team training systems that are essential for a profitable salon company, and maximize the potential of every front desk employee!
Your Instructor
KRISTI VALENZUELA is an internationally known motivational speaker and success coach focusing on salon team building, profitability through the front desk, and empowering salon owners to take control of their business. She has been a co-owner of Summit Salon Business Center since 2004, which the largest salon consulting company in the world. Kristi has created of many top selling educational products and workshops such as The Anatomy of a Great Front Desk Video Series, Conquering RetailphobiaTM audio training program, and The Front Desk Doctor Workshop. Her high energy interactive style has earned her rave reviews nationally, and internationally. Each program is carefully developed using current industry business trends, and real-life solutions to common salon challenges. Her programs produce results!
Course Curriculum
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StartSESSION 1: NOTES
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StartSESSION 1: TRAINING VIDEO PART 1 (17:34)
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StartSESSION 1: TRAINING VIDEO PART 2 (15:21)
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StartDOCUMENT: AD PLACEMENT - FRONT DESK POSITION
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StartDOCUMENT: INTERVIEW QUESTIONS - FRONT DESK POSITION
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StartDOCUMENT: CALCULATING YOUR FRONT DESK BUDGET
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StartDOCUMENT: JOB DESCRIPTION - GUEST SERVICE EXPERT (FRONT DESK)
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StartONLINE QUIZ - PART 1
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StartONLINE QUIZ - PART 2
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StartPRINTABLE QUIZ AND ANSWER KEY
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StartSESSION 2: NOTES
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StartSESSION 2: TRAINING VIDEO PART 1 (26:21)
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StartSESSION 2: TRAINING VIDEO PART 2 (19:26)
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StartDOCUMENT: SERVICE TRAINING ACCOUNTABILITY CHART / FOR SALON OWNERS
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StartDOCUMENT: INTRODUCTION TO TEAM - NEW EMPLOYEE
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StartDOCUMENT: PRODUCT TRAINING ACCOUNTABILITY CHART / FOR SALON OWNERS
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StartDOCUMENT: 4 WEEK NEW FRONT DESK TEAM - TRAINING CHART
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StartQUIZ
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StartPRINTABLE QUIZ AND ANSWER KEY